Can't log into Fitbit app or reset password

[cindylly]

Initially my app couldn't sync to my versa 2.

Subsequently, it for logged off automatically & I couldn't log in again. Keyed in login n password - it says invalid.

Keyed in forget password to reset, it's says ' network operation failed. Fitbit is unavailable. Please try again later.' 

Keyed in Join Fitbit, it says 'something went wrong, please try again later'

I have logged off n on my handphone, uninstallee & installed again. Updated. All can't work.. desperate as I rely on Fitbit heavily. Please help

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @cindylly.

I am sorry to hear you couldn't sync your Versa 2 and now you can't log into your Fitbit account. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

Looking forward to hearing back from you.

[cindylly]

HI Lili

Surprisingly after trying everything u asked me to do for a few tries my app miraculously worked again! thank you so so much and sorry for not replying you as soon as i got it back . i was really worried and really appreciate the response you gave! xoxo

[LiliyaFitbit]

Hi @cindylly, thank you for your reply.

I am glad to hear the issue is resolved. Thank you for posting the update here. I really appreciate your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!