11-20-2022
14:53
- last edited on
11-24-2022
15:17
by
MarreFitbit
11-20-2022
14:53
- last edited on
11-24-2022
15:17
by
MarreFitbit
Have an old account from previous fitbit. When I enter this on knewly downloaded app. on my Moterolar G Pure It says "The email address you provided is already taken by another Fitbit account." Okay, how do I get of off "Let's get started " and get routed to my old account so I can get set up? Any help will be appreciated.
Moderator Edit: Clarified subject
11-20-2022 15:23
11-20-2022 15:23
Hello @Perfectly and welcome to the Community. It sounds like you are trying to set up a new account. Choose Log in, not Set up an account. Your account is still active, even if you had no device on the account for a while. If you remember your old password, use it. If you don’t remember it, use the Forgot password option to reset it.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
11-24-2022 03:00
11-24-2022 03:00
Thank you for your answer. I figured it out by restarting my phone and now I am enjoying my new Fitbit.