Can't log manually added exercise

[YMORII]

Hi there!

I forgot to start my workout, so I wanted to add it afterwards.

I tapped the "+" next to the exercise symbol in the app, then "log previous", filled in the page, but the workout type disappears after entering and when I try to confirm "please enter an activity type" shows up... 

Anyone a solution?

[Rich_Laue]

Hi @YMORII as you type in the event type, are you then choosing the event that pops up on the list?

If not you are creating a new event 

[YMORII]

Hello! 

No list pops up when I type or tap the box...

Creating a new event doesn't work either 😞

Thanks for responding

[Rich_Laue]

What type of exercise,  is it one of the predefined ones?

 

[YMORII]

I typed "w" like you did. But no predifined workouts show up.. i think it's a bug..

 

[Rich_Laue]

Still am not sure what type of phone your using. We are discussing a Fitbit app problem in the Charge 4 hardware support 

[YMORII]

A Google Pixel 2

[AlejandraFitbit]

Welcome to the community, @YMORII and @Rich_Laue, thanks for the input.

I appreciate all the efforts in trying to fix this activity issue and the screenshots. I have passed this info to our team, once I have more information about it, I will be glad to let you know.

In the meantime, let me know if you need anything else. 

[SunsetRunner]

Hi guys,

I am having exactly the same experience. When I first got the app it worked fine and I could log anything I typed in. Now I only comes up with choices I've used recently, and as soon as I type a letter into the search bar I get blank. Even 'Swim' that is in my options before typing, doesn't appear when I type 'S'..

Super frustrating and it sucks not to be able to log or edit things retrospectively.

P.s. I'm on a Samsung s7

Hope it is fixed soon.

[RudyNo]

Hello Alejandra,

do you have any news about the problem described by YMORII and others? I have the same problem, using Samsung S8. 
Thank you,

Rudy

[YMORII]

Hello Rudy,

If you log in on the desktop version, you can add activities (www.fitbit.com/activities) at the bottom of the page. That's the only way I figured out so far. 

Hope this will help,

Romy

[RudyNo]

Hello Romy,

It works and helps 😊. Thanks for the solution and very quick reply.

Regards

Rudy