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Can't login to Fitbit App

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‎05-28-2016 10:51

‎05-28-2016 10:51

My challenges were not syncing, so I tried logging out of the app, and reinstalling it. Now I can't login it says my email and password are wrong but I've reset it and I'm definitely not putting it in wrong, I managed to log in here. Also why are my steps updatingon the main screen but not in the challenges?

Thanks
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‎05-29-2016 03:49

‎05-29-2016 03:49

Hi @Roxanne17

 

Have moved this thread from the Flex to the Android App section to increase the chance of getting a solution.

 

Your post will get more attention here.

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‎05-30-2016 06:41

In response to SunsetRunner

‎05-30-2016 06:41

Welcome to the Fitbit Community @Roxanne17, how you doing? Have you tried to access through a computer? Did it let you? 

 

If so, please try to switch your cell data to Wi-Fi or viceversa to see if this does the trick! 

 

Thanks for your help my friend @SunsetRunner Woman Very Happy!

 

Have you both a nice start of the week!

Maria | Community Moderator, Fitbit


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