help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't login to Fitbit app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2022 01:23 - last edited on ‎12-27-2022 13:43 by Fitbit Moderator

‎12-27-2022 01:23 - last edited on ‎12-27-2022 13:43 by Fitbit Moderator

I can't login to the fitbit mobile app. I created a new account, and it hangs up after entering my email and password. I've cleared the cache, uninstalled and reinstalled the app, & restarted my phone, which is updated to Android 10. I've contacted support, with no help provided. This is so frustrating! 

 

Moderator edit: Subject for clarity.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-27-2022 13:46 - last edited on ‎04-10-2024 05:33 by Fitbit Moderator

‎12-27-2022 13:46 - last edited on ‎04-10-2024 05:33 by Fitbit Moderator

@Guy_ Thanks for your input. 

@SusanInAlabama Thanks for reaching out about logging into the Fitbit app. 

I appreciate the explanation and your initiative to solve this on your own. Have you tried using another internet connection? In case you are using the mobile data, try using your Wi-Fi network and viceversa. I just tried logging out and then back in and it was working. Sometimes the servers are under maintenance and you just have to try again later on the day. 

RodrigoM | Community Moderator, Fitbit

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎12-27-2022 06:46

‎12-27-2022 06:46

Hi @SusanInAlabama - other people report similar problems, have a look around the forums.

 

EG. Cannot-Login-Fitbit-app 

Author | ch, passion for improvement.

Best Answer

‎12-27-2022 13:46 - last edited on ‎04-10-2024 05:33 by Fitbit Moderator

‎12-27-2022 13:46 - last edited on ‎04-10-2024 05:33 by Fitbit Moderator

@Guy_ Thanks for your input. 

@SusanInAlabama Thanks for reaching out about logging into the Fitbit app. 

I appreciate the explanation and your initiative to solve this on your own. Have you tried using another internet connection? In case you are using the mobile data, try using your Wi-Fi network and viceversa. I just tried logging out and then back in and it was working. Sometimes the servers are under maintenance and you just have to try again later on the day. 

RodrigoM | Community Moderator, Fitbit

Best Answer
0 Votes