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Can't login to Fitbit app

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‎12-27-2022 01:23 - last edited on ‎12-27-2022 13:43 by Fitbit Moderator

‎12-27-2022 01:23 - last edited on ‎12-27-2022 13:43 by Fitbit Moderator

I can't login to the fitbit mobile app. I created a new account, and it hangs up after entering my email and password. I've cleared the cache, uninstalled and reinstalled the app, & restarted my phone, which is updated to Android 10. I've contacted support, with no help provided. This is so frustrating! 

 

Moderator edit: Subject for clarity.

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‎12-27-2022 13:46 - last edited on ‎04-10-2024 05:33 by Fitbit Moderator

‎12-27-2022 13:46 - last edited on ‎04-10-2024 05:33 by Fitbit Moderator

@Guy_ Thanks for your input. 

@SusanInAlabama Thanks for reaching out about logging into the Fitbit app. 

I appreciate the explanation and your initiative to solve this on your own. Have you tried using another internet connection? In case you are using the mobile data, try using your Wi-Fi network and viceversa. I just tried logging out and then back in and it was working. Sometimes the servers are under maintenance and you just have to try again later on the day. 

RodrigoM | Community Moderator, Fitbit

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‎12-27-2022 06:46

‎12-27-2022 06:46

Hi @SusanInAlabama - other people report similar problems, have a look around the forums.

 

EG. Cannot-Login-Fitbit-app 

Author | ch, passion for improvement.

Best Answer

‎12-27-2022 13:46 - last edited on ‎04-10-2024 05:33 by Fitbit Moderator

‎12-27-2022 13:46 - last edited on ‎04-10-2024 05:33 by Fitbit Moderator

@Guy_ Thanks for your input. 

@SusanInAlabama Thanks for reaching out about logging into the Fitbit app. 

I appreciate the explanation and your initiative to solve this on your own. Have you tried using another internet connection? In case you are using the mobile data, try using your Wi-Fi network and viceversa. I just tried logging out and then back in and it was working. Sometimes the servers are under maintenance and you just have to try again later on the day. 

RodrigoM | Community Moderator, Fitbit

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