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Can't open the Fitbit App

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‎02-04-2026 11:26 - last edited on ‎02-05-2026 06:21 by Fitbit Moderator

‎02-04-2026 11:26 - last edited on ‎02-05-2026 06:21 by Fitbit Moderator

I cannot open my Fitbit app. I deleted and added it back and it is the same. Call customer service and they said they were aware of the problem but gave me no solution or timeline!!

 

Moderator edit: updated subject for clarity

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1 BEST ANSWER

Accepted Solutions

‎02-06-2026 06:23

In response to Maina6373

‎02-06-2026 06:23

Hi everyone.

Thank you for reporting this. Our team has worked on it and this issue has been fixed. 

Please make sure to have the latest Fitbit app version:  4.62.1 that is slowly being released and available on the Play Store.

Have a wonderful weekend! 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

Best Answer
4 REPLIES 4

‎02-04-2026 12:19

‎02-04-2026 12:19

@June1950   Many other Android users are posting with the same problem.  Fitbit never gives a timeline for a fix.  Just be patient.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎02-05-2026 06:20

In response to LZeeW

‎02-05-2026 06:20

Hi @June1950 ! 

Our team is aware of this inconvenience and is working to find a solution as soon as possible.  I appreciate your patience and hope that these problems can be resolved soon, please wait for a new update to fix this issue. 

@LZeeW thank you for all your support!

Best Answer

‎02-05-2026 08:11

In response to MaCrisGBFitbit

‎02-05-2026 08:11

Just saw new uodate in google play. Downloaded it and now able to get back into fitbit app. 😊

Best Answer

‎02-06-2026 06:23

In response to Maina6373

‎02-06-2026 06:23

Hi everyone.

Thank you for reporting this. Our team has worked on it and this issue has been fixed. 

Please make sure to have the latest Fitbit app version:  4.62.1 that is slowly being released and available on the Play Store.

Have a wonderful weekend! 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer