Can't read text messages on my Versa

[Sherry27]

Hi I've changed my phone to Samsung Galaxy S9 and since then I cant read my text messages. It only gives me notifications that I have a text message but the message won't show in my versa. Tried trouble shooting and didn't work. Any help would be appreciated. Thank you

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @Sherry27 . It's great to have a new member in the Forums. I'm sorry for the delay.

Thanks for sharing detailed information about your Versa's behavior and for troubleshooting it prior posting. Just to clarify, although you're receiving text notifications, your Versa doesn't display full content of text messages received. If that's correct, please give a try to the following steps:

1. Open your "Messages" app on your Android phone.

2. Go to "Settings" and click on "Notifications".

3. Make sure there is a check mark next to "Preview Message".

4. Then go back to the Fitbit app and sync your Versa.

Let me know if this helps you to see your text notifications correctly on your phone. If by any chance you have your old phone with you, make sure to remove the Versa from the Bluetooth settings so it can be connected only with your Samsung Galaxy S9.

Keep me posted!

[Sherry27]

Hi thank you so much for your help. I can now read the full text message in my versa. Appreciate your help 😊

[LizzyFitbit]

Hi @Sherry27. Hope you're doing well!

Thanks for keeping me updated and I'm glad that your messages are now appearing on your Versa. That's fantastic news! In case you have some spare time, I’d like to invite you to visit our Discussion Board where you can make new friends and share your experience while reaching your goals.

If my post was helpful to your inquiry, choose it as "the Best Answer" to help other friends experiencing similar issues.

[itsmechuck]

Hi Lizzy,

This was awesome! Thank you so much. This is my second Versa after 2 years, I think. Never could read text with my first one, no matter what I tried. I researched the best I could and wanted to stay in the Fitbit family. Reviews were saying some could read text and most could not. This information needs more publication. It worked for me I am now able to read and reply if I want all my text. I had to really search to find this solution to an issue that frustrates so many people. Thank you again, I am on happy camper lol.

Regards,

Chuck

[LizzyFitbit]

Welcome, @itsmechuck. It's good to see a new face around.

You're very welcome! Thanks for your research and efforts while trying the tips shared in the forums. While I'm glad you're able to read your notifications on your Versa, I understand your point of view about these suggestions and please know this feedback will help us to keep improving our services.

In case you have time, let me invite you to visit our Health & Wellness board where you can meet more people, start your own topics and find great tips to live a healthy lifestyle.

[Dreadlocs]

I don't have preview message  on my android phone

[NovaFitMom]

I don't either and can't see my messages.