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Can't receive messages on my Fitbit Blaze

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‎11-01-2018 18:04 - last edited on ‎11-02-2018 07:46 by Fitbit Moderator

‎11-01-2018 18:04 - last edited on ‎11-02-2018 07:46 by Fitbit Moderator

I have not been able to receive messages (text or phone calls) on my Fitbit Blaze for 2 days now. My  phone (Samsung Edge 7) did do an update, but that was this morning. Yesterday, I noticed my Fitbit wasn't recording my steps and was running low on battery faster than normal. I charged it last night and it counted steps this morning, but no luck on messages. Please help!

 

 

Moderator edit: Clarified subject

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‎11-02-2018 07:45

‎11-02-2018 07:45

Welcome to the Forums @awaring.

 

Thanks for mentioning the update and that after recharging the Fitbit it started counting steps again. Let me help you with the messages.

 

Let's try to follow the steps listed in this help article. They should definitely help you out in getting the notifications to start working properly.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎11-03-2018 17:14

In response to LanuzaFitbit

‎11-03-2018 17:14

Well, It worked yesterday, but today it won't receive messages or calls
again. I'm so lost!
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