Fitbit One won't sync with new Pixel 3

[kariburge]

Hi all - Previously had Galaxy S6 and had no issues syncing my Fitbit One to the app on my phone. Recently upgraded to Pixel 3 (Android version: 9) and Fitbit One won't sync properly. I keep getting the error "tracker not found." I double checked that my One is running on the most recent update. I've tried restarting my One several times, turning my bluetooth off and on, restarted my phone, etc. I've search the community but haven't found anyone else with the same issue on a Pixel 3 (although I've tried all the other suggestions for other similar issues). Any help?? 

[LanuzaFitbit]

Welcome to the Forums @kariburge.

Thank you for trying to restart your Fitbit, phone and Bluetooth several times before posting in here.

This might be happening because the Pixel 3 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Maybe you could also try posting about the Pixel 3 in our Feature Suggestions board. That way other users could vote for your idea and comment on it to show their support. If you do please be sure to read the FAQ to better understand how that board works.

Let me know if you have any further questions.