Can't reinstall Ionic with Motorola G6

[Lillybilly]

Hi everyone 

I got a new Motorola g6 and the fitbit app with everything else transferred over to new phone

The app worked OK but a bit clunky and slo. I wouldn't always sync. I had to be uninstalled and re installed

Went from virgin to sky and the problem continued

Decided to uninstall the device and re install

But it won't! the battery is charged enough. I have Bluetooth on... But unsure if the WiFi speed is strong enough .. What speed does it need to be?

So despite several attempts it will find the device... But won't go further than that 

I have a nice watch and a nice phone and neither talking to each other

I run and exercise regularly and am losing stats by the day

Can anyone help? Please 

Thanks 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Lillybilly.

Let me help you get the Ionic to pair with your account.

In this case I'd recommend that you try to follow the steps listed in this help article. They should definitely help in getting it all to work correctly. 

Feel free to reach out with any further questions.