Can't reinstall fitbit app

[SheilaP25]

I had to remove apps due to malware problem.  I am trying to reinstall my Fitbit app and it shows in Google Play that it's already installed.  When I try to reinstall again, I get a message that it will install soon.  How do I get the app back on my phone?

[AlvaroFitbit]

@SheilaP25 It's great to see that you've visited the Fitbit Community! Sorry to hear that you can't setup the Fitbit app on your phone. Do you see the option to remove the app either on your phone's settings or on Google Play if you do then uninstall it and reinstall it again. If you don't then due to the issue you described with your phone the best thing would be to factory reset your phone (but this is up to you).

Let me know how it goes!

[SheilaP25]

I didn't have to do a factory reset (thank goodness, I was trying to avoid that).But I went into my settings, apps and Google Play Store and had to Clear Data.  That resolved the issue.  Thanks for your reply!

[AlvaroFitbit]

@SheilaP25 thank you for the update and sorry for the late reply. Really happy to hear that your issue was resolved and thank you so much for sharing what you did to fix this as it may help other members in the same situation.

I'll be around!

[Rose4455]

Thank you for your suggestion  I hesitated to clear data after the little warning that popped up,but I did it and then immediately I was able to download the app again, and all my Fitbit information was there!

[AlvaroFitbit]

@SheilaP25 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Thank you so much for following my suggestions and really happy to hear that they worked for you. I am sure that this information will help other members in the Co immunity so thank you for sharing this.

I'll be around.