Can't respond to messages

[psicocat]

I can't respond or send messages or cheer people etc. I have uninstalled and reinstalled but not helped 😞

[Mcore]

Hello @psicocat! This is strange. Make sure that you have downloaded the latest Fitbit app version to your phone and that your friend has an active account. If you continue to have issues with this, please contact our Support Team so they can give you a hand.

Good luck!  

[Yellowcow]

Me neither!

[Mcore]

Hi @Yellowcow, would you be so kind to tell me which mobile device you are using with the Fitbit app?

[psicocat]

Hello

I'm using Sony Z1 and Samsung s5

Thanks
Sent from my Xperia Z1 on O2

[Yellowcow]

I am using a Xperia M2.

[Soodanim]

Same with me. Fitbit, stop replying as if it's probably the user's fault (getting the user to check their software, getting the user to contact support). It's your app. Please fix the app.

[MeltyCat]

I'm actually having the very same issue. I was able to reply earlier, but then now I can't. It is very odd.

(Sony Xperia A1 - 8.0 Oreo)

[SG78]

I'm having the same problem since a few days. I was able to reply but now I can't.

(Samsung Galaxy S8)

[ChelleMc]

I also cannot respond to messages, yesterday I restarted my ph to see if that would help and I managed to respond once, then it stopped working again.  I restarted my ph again and nothing happened.  This is really annoying. 

[Soodanim]

Hey, I tried updating the app, and it seems to have come right.

Like a lot of apps, it seems FB loses some key functionality right at the update point. Recently it also wouldn't sync all of a sudden. Then I updated the app via the store (after force stopping the app and clearing the cache) and it started working.

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