06-05-2017 04:35
06-05-2017 04:35
Hello, last Saturday and today I couldn't see my sleep tracking and I don't know why because the other days I got the details of my sleep alright.
Can anyone tell me what to do because I bought my Fitbit especially for this sleep function?
Thanks a lot for your help.
Answered! Go to the Best Answer.
06-07-2017 10:47
06-07-2017 10:47
Hello @Moushke, good to see you again. I wonder how it goes so far? Is the issue still persisting on a daily basis? Perhaps it was a delay to compile your sleep information, to make sure if this is the source of the issue please review your online-Dashboard on your sleep section to see if the sleep entry is display there.
If the issue persists and the sleep logs are still missing you can try to restart your tracker to address the issue that your tracker is not recording your sleep. I saw on your community profile you have a Charge 2. So the following post will guide you through.
You can change also the sensitivity of your tracker. But this is only if the sleep is not being recorded.
Keep me posted how it goes, I'll be around.
"Great things are done by a series of small things brought together.” What's Cooking?
06-07-2017 10:47
06-07-2017 10:47
Hello @Moushke, good to see you again. I wonder how it goes so far? Is the issue still persisting on a daily basis? Perhaps it was a delay to compile your sleep information, to make sure if this is the source of the issue please review your online-Dashboard on your sleep section to see if the sleep entry is display there.
If the issue persists and the sleep logs are still missing you can try to restart your tracker to address the issue that your tracker is not recording your sleep. I saw on your community profile you have a Charge 2. So the following post will guide you through.
You can change also the sensitivity of your tracker. But this is only if the sleep is not being recorded.
Keep me posted how it goes, I'll be around.
"Great things are done by a series of small things brought together.” What's Cooking?
06-07-2017 11:20
06-07-2017 11:20
Hi Roberto, so far so good although I had to sync twice before seing the results of last night but that's not really a problem as long as it works 😉
Thanks for informing and your help.