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Can't setup Charge 3

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‎01-01-2019 07:02 - last edited on ‎01-02-2019 09:32 by Fitbit Moderator

‎01-01-2019 07:02 - last edited on ‎01-02-2019 09:32 by Fitbit Moderator

Hi

I've fit bit charge3, when I want to setup my device the app dosen't work. For the other products such as charge 2 app is working but for charge3 doesn't. Please advise me

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-02-2019 11:19

‎01-02-2019 11:19

@Eyounesian Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that you can't setup your Charge 3. Are you getting an error message? Could you please share some screenshots? Do you have the app up to date? 

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-17-2019 13:20

In response to AlvaroFitbit

‎01-17-2019 13:20

When they ask u which fit bit u want to set up I click on charge 3, so then it shows me a picture if it. Then at the bottom u click set up. When u click it brings you back to the previous page. So u just keep going back and forth .

 

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‎01-17-2019 13:28

In response to Genova18

‎01-17-2019 13:28

My version of fit bit is 2.63

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‎01-17-2019 14:38

In response to Genova18

‎01-17-2019 14:38

Hi @Genova18 I think that you need to update your app. That version may be too old to support the charge 3

Are you by any chance trying to use this with a kindle?

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