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Can't setup Versa with Google Pixel 3

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‎12-30-2020 07:25 - last edited on ‎01-05-2021 11:21 by Fitbit Moderator

‎12-30-2020 07:25 - last edited on ‎01-05-2021 11:21 by Fitbit Moderator

I have tried all the steps on these forums over the past 3 days and still cannot set up my versa to the Pixel 3.   It connects and sync instantly with an iPhone just not with the Pixel 3 

- The phone is up to date 

- The App is up to date 

- The Versa is full charged and connected

- Bluetooth is on and nothing else is paired 

 

Moderator Edit: Clarified subject

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‎01-05-2021 11:21

‎01-05-2021 11:21

Hi @chris.oconnor, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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