02-03-2020 12:14
02-03-2020 12:14
Hi, after updating the app on my Galaxy 9 I cannot log into it anymore. I was signed out and when I go to sign in, it says invalid username or password. I tried to reset my password and I get an error that says access denied and my ip address was banned. I tried again and then I got another error that said network operation failed and fitbit is unavailable. Has anyone else had this problem?
Answered! Go to the Best Answer.
02-04-2020 11:56
02-04-2020 11:56
Hi @SunsetRunner, welcome to the Community Forums!
Thanks for bringing this to my attention and the details that were shared in your post, seems odd that you're receiving such error messages while trying to login. If possible, please send me some screenshots of the error messages you're receiving. Also, please try the following steps and let me know if the issue persists:
Keep me posted and let me know f you have any additional questions.
02-04-2020 11:56
02-04-2020 11:56
Hi @SunsetRunner, welcome to the Community Forums!
Thanks for bringing this to my attention and the details that were shared in your post, seems odd that you're receiving such error messages while trying to login. If possible, please send me some screenshots of the error messages you're receiving. Also, please try the following steps and let me know if the issue persists:
Keep me posted and let me know f you have any additional questions.
02-07-2020 03:44
02-07-2020 03:44
Yes this worked for me! Thank you!