Can't sync my Luxe

[Foxtrotdot]

I've spent hours on syncing with help from customer support. I wish I'd never bought this. My last fitbit synced no problem. 

Moderator Edit: Clarified subject and word choice

[SilviaFitbit]

@Foxtrotdot Hi there. Thanks for the troubleshooting performed with our Support team. 

I see where your disappointment is coming from. Since you already have a case with our Support team, it's recommended to continue the communication with them, this to ensure the appropriate path is followed and they provide the available options. 

Hope this helps. 

[munkze]

I had an Inspire 2 and now a Luxe with a Honor 10 phone. Only one thing helped me manage to sync the Luxe (don't know about the Inspire 2 because I only tried it now in frustration since yet another device was not syncing...).

Some Android phones seem to have a very aggressive battery optimization and will turn off background processes.

Go to Settings -> Battery optimization -> Fitbit  and select Don't allow optimization.

All other tips from Fitbit were garbage and beyond frustrating. I don't want to think about how often I restarted the phone, the app, Bluetooth, cleared the cache, reinstalled the app etc. Nothing else than turning off the battery optimization helped, hope it helps you too.

I promised myself not to buy a Fitbit again but only they have tiny trackers for tiny wrists.