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Can't sync my fitbit HR to my Samsung Galaxy S7

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‎07-13-2016 02:37

‎07-13-2016 02:37

Bought a new phone back in May and it was syncing fine. All of a sudden it started giving me syncing problems here and there, so I would restart my phone and then it would work. Then one day it just stop syncing all together. Please help me because I would like for it to all sync up again. Thank you.
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‎07-14-2016 04:19

‎07-14-2016 04:19

A warm welcome to the Forums @Lee30. The reason why your tracker is not connecting with your phone is because Samsung Galaxy S7 is not a compatible phone yet, our team is hard working in testing the compatibility of it. Yes, I know that it was syncing before but since it is compatible, we don't guarantee it will work 100%. I recommend checking our list of compatible mobile devices for any update and remember that you can also syn your tracker with a computer or a compatible device. 

 

See you around! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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