help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't sync with Surge tracker

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2017 13:38 - last edited on ‎06-19-2017 07:55 by Fitbit Moderator

‎06-18-2017 13:38 - last edited on ‎06-19-2017 07:55 by Fitbit Moderator

Every single time I try to sync my surge I can't!!! I have done everything suggested, turn Bluetooth off and on again, turn phone of and on again, uninstall and reinstall app, shutdown Surge and restart. One or all work most of the time but I do not want to go through this whole rigamarole every time I want to sync. This is what is happening, anyone got any suggestions??? Is it the device? Is it the app? What can I do???

 

 

Moderator edit: format and updated subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎06-20-2017 08:09

‎06-20-2017 08:09

Hello @Callyf, welcome aboard to the Fitbit Community. I'm wondering how it goes so far? It seem you have try different solution to sync your Surge.

 

I would recommend to review the following post for more help to address syncing issues: Having trouble syncing? (here's how to fix this).

 

If this is not helping, make sure your phone is listed as compatible as the previous post mentioned in the requirements. If it does, try to set up your tracker as a replacement on your account. For this the following post will guide you through.

 

Keep me updated how it goes. I'll be around!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎07-15-2017 04:05

In response to RobertoME

‎07-15-2017 04:05

I am sooo sick of this problem, it is continuous, I turn Bluetooth off and on again, no luck, I turn my phone off and on again, no luck, I turn the surge off and on again, no luck, I force stop the app, no luck, I uninstall and reinstall the app, no luck. I try these steps over and over and no luck. My device is compatible, I have set up my tracker and it has worked previously and still works sporadically, it synced on Wednesday but wouldn't on Thursday, Friday or today. Why???

Best Answer
0 Votes