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White blank screen when launching app

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‎11-24-2016 15:08

‎11-24-2016 15:08

I can only get into the app immediately after downloading from the Play Store - login and sync work fine.  After a few hours, when I launch the Fitbit app, I only get a white screen - no errors, no timeouts, or anything.  

 

I've tried restarting my phone, cleared cache, but the only thing that works is to uninstall & install again.  

 

Any help?

 

 

Xiaomi Mi Mix

Android 6.0.1 MXB48T

MIUI version MIUI 8.0 | Stable

8.0.8.0 (MAHCNDI)

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4 REPLIES 4

‎11-25-2016 03:17

‎11-25-2016 03:17

Welcome to the Community @sjalbert. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having inconveniences with the Fitbit app? If you do, could you please provide me with a screenshot of your Dashboard? In the meantime, please log out and log back in to your account.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-03-2017 03:45

‎07-03-2017 03:45

did you manage to solve this problem?  Mine is doing the same. Only works when I uninstall app then install again. It's very annoying. 

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‎07-14-2017 07:57

In response to AlejandraFitbit

‎07-14-2017 07:57

Hi there, have you got a solution to this issue? This occurs to me as well. Need to uninstall & reinstall back to make it work

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‎07-15-2017 02:23

In response to Azhammy

‎07-15-2017 02:23

It's been fixed in the latest update
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