Can't sync

[Atparker]

Ever since I downloaded the new tracker software, I can't sync to my phone. Can anyone help?

[AlejandraFitbit]

Welcome to the Forums @Atparker. If your tracker is not syncing, I recommend following our syncing troubleshoot. After these steps your tracker should work without an inconvenience. Also, please verify that your tracker is a compatible mobile device.

Let me know the outcome. 

[Atparker]

I've tried all the trouble shooting suggested to me, nothing has worked :(.....


Anjalie [http://gfx2.hotmail.com/mail/w4/pr01/ltr/emoticons/smile_regular.gif]

[Atparker]

It's still not working....waiting for some more tier support :(.....Missing my fitbit!!

[Atparker]

When will I receive the next tier help? I've tried eveeything! Ever since I've updated my software, I cannot sync! Starting to really dislike fitbit!

[Odyssey13]

Welcome to the forums @Atparker

This is the community forums and not customer support. The moderator @AlejandraFitbit has given you some good advice, have you tried everything?

Sometimes a good restart helps a device to start syncing again. I've had times when toggling bluetooth off and on, combined with restarting the phone, has helped.

What exactly have you tried?

Also, please right here so we can read all your posts in one thread.

[MzHershey08]

Mine want sync either

[MzHershey08]

My fitbit blaze will not sync

[Odyssey13]

@MzHershey08 did you read and follow the suggestions by moderator @AlejandraFitbit ?

The links provided should help you get going.

Let us know.

[Atparker]

I have tried everything you have list and what the other moderator listed. Nothing has worked, I've contacted customer support and was suppose to hear from the next level tier support and still have not heard anything. So I'm venting my frustration in the community forum as well with customer support hoping that someone can give different advice. I'm aware of where I'm posting. The previous moderator has given the same advice to everyone and everyone is complaining of the same problem. When will fitbit fix the issue?

[USAF-Larry]

I understand your frustration, @Atparker, but no one on this forum will be able to help you get expedited service from Customer Support. You might try opening a Chat with them to see if you can get the problem resolved.  Saying "everyone is complaining of the same problem" may be a bit over-generalized - there are hundreds of thousands of us Fitbit users that are not having the same problem.

[MzHershey08]

I did thanks it finally synced

[SolangeE]

Hey, @Atparker! It is nice to see you. If you've tried all troubleshooting steps and your tracker is still not syncing, please get in contact with our Customer Support team.

Keep us updated!

and hey, @MzHershey08, I'm glad that you are back on track! 

[JanK47]

Sent here...stopped working yesterday...one brief attempt early this morning, partial syncing and now nothing

[Atparker]

Thank you! Customer support contacted me to send me a new one! I hope it comes quick! I miss it!

[Atparker]

Mine has been syncing off and on too! I have to reset it about three times a day! 

[turbo79]

My fitbit has synced three times only since I've got it, about three weeks ago. I can't understand what's going on. I reset it, I turn off and on Bluetooth. It's been five days now since it has synced 😡

[SolangeE]

Hey, @JanK47, @turbo79!  It is nice to see you! If you've both tried these troubleshooting steps for syncing issues and your tracker is still not responding, please get in contact with our Customer Support team! 

and hey, @Atparker! Thanks so much for sharing your experience and feedback with our Support team! 

I hope to see you around more!