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Can't turn on location services in the Fitbit app

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‎08-05-2021 03:23 - last edited on ‎08-05-2021 05:49 by Fitbit Moderator

‎08-05-2021 03:23 - last edited on ‎08-05-2021 05:49 by Fitbit Moderator

So I have location services ON on my device but I don't have the option to have them "always on" in the fitbit app and the toggle switch in the app is greyed out.  The only support i have gotten is "turn on location services"  yeah i have as much as I can.  I can no longer get weather or track my routes so what's the point? Oh and apparently email support is no longer a thing. After this issue and the horrid service i had over the weekend I may just call it quits and get a different tracker. 

 

 

Moderator Edit: Clarified subject

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‎08-05-2021 05:48 - edited ‎04-30-2024 05:49

‎08-05-2021 05:48 - edited ‎04-30-2024 05:49

Hi there, @Jynxaroo. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments in regards to our products and services.

I've seen you did get in touch with our Support Team after all. Please note (as you were told during your chat) that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you as soon as possible. Stay tuned to your inbox!

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


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