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Can't update software on my ionic

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‎05-15-2018 08:15

‎05-15-2018 08:15

I have an android and an Ionic.  I have been trying to update to firmware 2.1 and no matter what I try it continues to ask to retry over bluetooth or retry.  I'm so aggrevated.  

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‎05-15-2018 10:46

‎05-15-2018 10:46

@jbarnum  I am going to move your post to the Android forum, where you might get more help.  If you don't get help from the Android forum, you should re-post your problem in the Ionic forum -- it might not be an app problem at all.

 

I cannot help you because I am an iOS user and this is the iOS forum.  That said, you say that the update tells you to re-try over Bluetooth.  Are you having a wi-fi connection issue, maybe?  My upgrade took quite a few minutes over wi-fi.  I cannot imagine what it will take using Bluetooth.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-15-2018 11:04

In response to LZeeW

‎05-15-2018 11:04

Thank you so much!

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