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Can't use Android smart lock on my new phone

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‎03-03-2019 07:01 - last edited on ‎03-04-2019 06:07 by Fitbit Moderator

‎03-03-2019 07:01 - last edited on ‎03-04-2019 06:07 by Fitbit Moderator

HI! I am using Android 7 smart lock with my charge 2 without problem before. After I buy my new phone ASUS Max Pro M1 (Android 8). I cannot using smart lock with my charge 2 anymore. Fitbit app was good. In the smart lock setting it can find my charge 2 but after I click on it. It tell me make sure my charge 2 is turn on and my BT is turn on. Huh? My fit app was syncing with my charge 2 seamlessly. Does anyone has this problem?

 

 

Moderator edit: Clarified subject

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‎03-04-2019 06:12

‎03-04-2019 06:12

Welcome to the Forums @Frog9394.

 

Thanks for sharing your experience on the matter.

 

As you mentioned, this is happening because the Stylo 4 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Maybe you could try to remove the Charge 2 from your previous phone's Bluetooth settings. That could help so that it works with your new phone.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎03-04-2019 10:45

In response to LanuzaFitbit

‎03-04-2019 10:45

Ok! I understand why it not working now. I have following the instruction you tell me and I have tried to remove the setting and pair again on the new phone but it still can not use as a trust device for Android smart lock. Anyway, thanks for your help.

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