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Can't view solo challenges with Android

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‎03-12-2019 05:54 - last edited on ‎03-13-2019 12:02 by Fitbit Moderator

‎03-12-2019 05:54 - last edited on ‎03-13-2019 12:02 by Fitbit Moderator

On my android. If I have wifi turned on I can't see the solo challenges. When I turn wifi off the challenges appear and the one  I am doing appears. They disappear as soon as I turn wifi back on. 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-13-2019 12:04

‎03-13-2019 12:04

@Bschanz It's great to see that you've visited the Fitbit Community! Sorry to hear about this issue. While it is odd it has some kind of logic. When doing challenges you aren't expected to be in one area but be actually walking to having a wifi connection may indicate that you are stationary at that point. Still try logging out from the app, restart your phone and log back in. Also make sure your app is up to date.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-13-2019 17:13

In response to AlvaroFitbit

‎03-13-2019 17:13

Ok I logged out. Made sure it was up to date.
Logged back in and as long as I have my wifi connection it doesn't show
Valley loop.
If I turn off my Wifi it shows.
It also shows up with Wifi on at work.
I don't get it because I have a treadmill at home so I do get walking in.

Bill Schanz
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‎03-20-2019 04:40

In response to Bschanz

‎03-20-2019 04:40

it still doesn't show solo challenges at home. It is also not shown on my laptop. At wok I see it all on my phone with WiFi and my desk top. Something to do with my internet service?

 

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