Cannot Locate Device error at the moment to sync

[Suzalesi]

For the past 2 days, my Fitbit will not display on my Android. reason; cannot locate device

Moderator Edit: Updated Subject For Clarity.

[RobertoME · Accepted solution]

Hi there @Suzalesi, welcome aboard to the Fitbit Community. I saw you are experiencing issues that your device cannot be located. Usually this is a syncing issue, for what I would like to recommend these steps, if the issue persists: Why won't my Fitbit device sync?

You can try to reset your app as well if the issue continue: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

See you later and hope this helps.