Cannot access my account on Fitbit app

[SussaB]

My android app signed me out and after giving my password, it just keeps "loading"... Please HELP. I have an Inspire 2, if that makes any difference.

Why on EARTH have you taken away our desktop dashboard???? That is just plain evil and/or sadistic of you.

Moderator Edit: Clarified subject

[CarolPNW]

It’s happening to me too 

[CarolPNW · Accepted solution]

Try again I’m in now 

[SussaB]

Yay! Thanks.

[LizzyFitbit]

Hi there, @SussaB and @CarolPNW.

Thanks for bringing this to my attention, and your efforts while working on this. I'm glad to hear that you got access to the Fitbit app and I hope you can keep making progress towards your goals!

By the way, I'll mark @CarolPNW's post as the Best Answer to help other members around the forums. Have a great day ahead!

[CarolPNW]

It happened again this morning 😞 

[LizzyFitbit]

@CarolPNW It's good to see you here.

I'm sorry that you're having this experience, and thanks for keeping me posted. Given this situation, let's try these other steps to get the Fitbit app working again:

1. On your phone settings, tap Apps > Fitbit > Storage > Clear Cache.
2. Go back to one screen and tap Force Stop.
3. Uninstall and reinstall the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and try logging back into your account.

[J80N]

I tried your directions above; it didn't work.

I changed my password via the dashboard, but the app doesn't work/open/or recognize the password at all.

[CarolPNW]

Fitbit had another update and that worked @J80N 

[LizzyFitbit]

Hi there, @J80N and @CarolPNW.

@CarolPNW Thanks for the heads up! I'm glad this got sorted out after updating the Fitbit app and I'm sure your advice will help many more members.

@J80N If you haven't done so, please try updating the Fitbit app and reboot your phone one more time to see if it starts working afterwards.