Cannot add images to Fitbit Community forum posts

[RobertoCH]

Every time I try to add an image to a forum post I get the following error message: "The message body contains [number removed], which is not permitted in this community. Please remove this content before sending your post."

It seems that the software thinks I am trying to post a telephone number (I had to remove it from the message above otherwise I could not post).

I tried different pictures and different formats, but it just does not work. This is a pretty serious limitation, if one needs to post a screenshot to explain a problem, as I was trying to do yesterday,

Is there a workaround?

Moderator edit: Subject for clarity.

[t.parker · Accepted solution]

@RobertoCH Yes, rename the file you uploading such as it doesn't contain digits separated with a dash (or simply, just replace "-" (dash) symbols with "_" (underscore)).

[RobertoCH]

Thanks. That fixed it!

[RodrigoMFitbit]

@RobertoCH I had seen that error message before. I had just renamed the file and it worked. I was not aware it was related to the dashes. I have now confirmed internally it is the dashes. @t.parker Thank you very much for your input, this is great. I appreciate your help!