Cannot add my Charge 2 to my account

[TVANA]

Hi,

Yesterday i was configuring my Charge 2. I had a lot of bluetooth / syncing issues and eventually decided to try and remove the Charge 2 from my account via the Android app. It successfully removed it, however, the tracker seems to be unaware of this. It's still displaying my heartbeat, steps, ... 

The problem is that I cannot reconnect the tracker with my account, as it cannot find the tracker again (I think it has to be on the setup screen to be found?). Factory reset does not seem to be possible either so I'm out of ideas.

Using Android 6.0 (Huawei P8 Lite)

[SteveH · Accepted solution]

I think you may struggle to fix this. The P8 Lite is not on fitbit's list of supported devices at www.fitbit.com and other posts suggest that it doesn't work. See this thread for more details:

https://community.fitbit.com/t5/Charge-2/Charge-2-Huawei-P8-lite/m-p/1808481

[TVANA]

That's unfortunate, thanks for the reply.