Cannot connect to server error message with sleep tracking

[WMBB]

Greetings 

Continue to receive message cannot connect to Server when trying to synch sleep log

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @WMBB, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know when was the first time you received such error message? Which mobile device are you using to check the Fitbit app? If possible, please send me a screenshot of the error message. Also, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Keep me posted. 

[WMBB]

Ricardo
I will remove and reload the app shortly and reply if further issues arise
to include screenshots @0500.

Bill

Moderator edit: Removed personal information 

[RicardoFitbit]

Your update is appreciated @WMBB, sorry for the delayed reply.

Thanks for your reply and troubleshooting this situation with me, please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be around.

Thanks for being part of the Fitbit family.

[WMBB]

William 

Moderator edit: Removed personal information