help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot connect to wifi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-13-2018 20:52

‎12-13-2018 20:52

I have a 5G or 2G wifi network thru my internet provider. I cannot sync my top 3 pandora stations. It says cannot connect to wifi. I've tried to download while charging, etc with no luck. Please help! Playing my workout stations by the watch was a big reason for purchasing this device. 

Best Answer
0 Votes
1 REPLY 1

‎12-14-2018 07:47

‎12-14-2018 07:47

Welcome to the Forums @Donna392hilton.

 

Let me help you figure out what is going on.

 

The first thing I'd like to ask is what Fitbit device are you using. 

 

In addition, please try to follow all of he steps listed in this help article. You should be able to find steps to help you get your Fitbit to connect to WiFi.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes