Hello @Tonyama524, good to see you around in our Fitbit Community. If you are not able to add your tracker back on your account using the Fitbit app, lets try the following:
1. Turn your tracker off and back on using the following these steps:
- Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
- Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
- Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
- Let go of the button.
2. Try the setup process again, using the following post for additional instructions.
3. If you can't set up after a restart, reboot your mobile device (turn it off and then back on).
4. Try setting up your tracker again.
These steps should get you back on track. If you need more help, just let me know.
Roberto | Community Moderator"Great things are done by a series of small things brought together.” What's Cooking?
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