Cannot get text message from S8

[Denny1908]

I have followed all instructions, I get email, but not text. 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Denny1908.

Thanks for taking the time to try to get the text notifications work.

The first thing I'd like to ask you is to confirm if you are referring to these troubleshooting steps or the instructions on how to set them up. If you have not tried the steps I shared above, please do give them a try.

In the meantime please let me know the following:

• What is your default texting app?
• Have you never received them or just recently stopped getting them?

I look forward to your reply.

[Denny1908]

Good morning, yes, I have tried your trouble shooting tips several times. My Versa, has never received text messages and my app is Message+ 




Best,


Denny

[LanuzaFitbit]

Hello @Denny1908.

Thanks for sharing those details.

In this case, I'd like to recommend that you try to set up a different app with the text notifications. That way we could determine if the situation is related to the app itself or because the text notifications themselves having issues.

Let me know if you have any other questions on the matter.