Cannot receive notifications to my galaxy s8

[Gypsysnow]

Has anyone else had issues with the Samsung s8 and the fit bit blaze? It syncs everytbi ng but I cannot receive my notifications to my fitbit.

[Ilink66]

This been happen for a long time and still no fix...shame on then, they need to start refunding ppl for a product that they can't get workin right:  smileysad: 

[Jasperdan]

Hi,

I have just received my new Fitbit Blaze. Despite reading all the self help articles and chat forums relating to setting up both the app and the tracker to receive notifications, I am still not receiving them. What am I missing? Again I have read eveything.

[Jasperdan]

Yes I have been having the same issue for the last two days. I have literally tried everything. I've even been on the phone to Samsung. No one can help. Unbelievable and so frustrating!! I'm at a complete loss!

[Kathy62]

Mine did work for a short while,  but its been many frustrating months trying to get it to work again. I spend way too much time on this.  I've uninstalled and reinstalled  the new Fitbit App just to make sure i have the lastest update and I've synced my Blaze to my phone but just can't get it to notify me of my messages and phone calls.  HELP!

[Jasperdan]

I know. I've waisted so much time on this!

I physically took myself to Samsung today. The young boy was very
helpful. He ended up working out that the Samsung S8 plus (which I have)
has the latest version of Bluetooth which is why it isn't connecting to the
Bluetooth on the Blaze. As the Bluetooth on the blaze is an older version.
It connects fine with the blaze classic (only for music) but it won't pair
to the blaze for that reason. Explains why I can connect it to my son's
iPhone and receive notifications. I don't think there is a solution. The
strange thing is , I noticed some notifications coming through for brief
moment?

[RobertoME]

Hello there Android users and welcome aboard to the Fitbit Community @Gypsysnow, @Kathy62, @Jasperdan. I can understand your frustration about 

I was reading your posts and I saw you are experiencing issues to received notifications from your Galaxy 8 phone.

Certainly this was an issue that we investigated and a fix was released with one of the new versions of the Fitbit app. As you can see in the following post for more details.

Some of you are aware of the troubleshooting steps but since the fix, we have released another version of the Fitbit app that will be worth to install in case you haven't and try the troubleshooting steps one more time, but not before these steps:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

If the issue persists, please let me know which model of Samsung Galaxy are you using and the tracker is paired to your accounts.

I will give follow up and if you have other questions feel free to post.

[Jasperdan]

Hi,

I tried these steps but still no success blairing to the blaze. Can only
pair to the blaze (classic). I have a Samsung S8 edge plus.
Please advise next steps.

Thank you

[Jasperdan]

Hi Fitbit, I'm  still waiting.on a solution. This cannot be acceptable to sell a product that doesn't pair to the Samsung S8. ??

[Ilink66]

Im still asking and waiting for help. The fix and update they have do not work.  After I reply very dissatisfied my massage was remove and I was warn that they found my massage inflammatory with persistent negativity. So now I got to be careful of what i say are Ill be remove, But still no FIX.

[Gypsysnow]

Well ...no explanation for it but I just started getting my notifications again...strange. new update perhaps or?

[Ilink66]

Yes, I start getting notifications about a wk. ago, but it only lass for a couple a days. I have a Blaze, but on my wife Alta its been working every day for the last 2 wk........your right its strange.

[DawnB2]

I tried all these steps & it still isn't working. I have a Samsung S8. What is the fix here?