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Cannot sync device to app

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‎09-22-2019 13:59

‎09-22-2019 13:59

I just received my Versa Lite today and my app is not syncing with my device. My steps and some notifications are showing on the versa, but it's not syncing to my app on my Samsung Galaxy Note 9. I have looked on the trouble shooting tips, and everything is looking fine. Is there someone that can give me a clear cut answer so I can have this device working as it is meant to?? 

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‎09-23-2019 17:31 - last edited on ‎09-19-2025 08:01 by Fitbit Moderator

‎09-23-2019 17:31 - last edited on ‎09-19-2025 08:01 by Fitbit Moderator

Hello @RayeEliza, welcome to the Community Forums!

I appreciate the details that were shared in your post about your new Versa Lite device. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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