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Cannot sync with surge

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‎02-26-2016 21:13

‎02-26-2016 21:13

i uninstall fitbit and again installed it but now my surge is not getting connected. even i cannot add device as it always show error msg. any solution. this happen after updateing fitbit.
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‎02-27-2016 03:06

‎02-27-2016 03:06

Welcome to the Fitbit Forums @ravcarkey! Could you tell me what error message you're getting? Have you checked out if the device you're using is listed here? These syncing troubleshoots may help you to bring to back to sync. Make sure that there isn't another Bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

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