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Cannot upgrade Ionic tracker software on android

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‎03-21-2018 19:40

‎03-21-2018 19:40

I have tried multiple times to update the tracker software for my fitbit Ionic. While it keeps syncing hourly, the update gets stuck in Searching for your Ionic. I have re-booted phone and Ionic. I hsve unpaired and repaired the device. I have tried over wifi and Bluetooth. No connection ever seems possible

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5 REPLIES 5

‎03-21-2018 22:05

‎03-21-2018 22:05

Me too!! I have been trying for a few days now.  Even when I can get it to connect and start to update, it stays updating for hours and never completes.  I have also tried all of the re-boots and wi-fi and bluetooth. 

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‎03-23-2018 00:07

In response to rustyshells

‎03-23-2018 00:07

I click on the firmware update button on my phone app but it just flicks pages. 

Have also tried everything with no luck. ridiculous

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0 Votes

‎03-23-2018 04:51

In response to rustyshells

‎03-23-2018 04:51

Same here. I finally did a factory reset on my Ionic, restarted everything, reinstalled the Ionic and now it works and is updated. Factory reset can be found on the Ionic under settings. G'luck!

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‎03-23-2018 13:28

‎03-23-2018 13:28

I am having this problem as well. I have have the ionic and pixel 2. Have tried what feels like every possible solution, uninstalling then reinstalling app, restarting phone, restarting bluetooth, re-entering wifi information.... Been trying for hours and getting thoroughly frustrated. FitBit has the most horrendous app to device connectivity, I cannot understand how it can be so flawed, so finicky, and so irritatingly dysfunctional. 

 

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‎03-23-2018 13:46

In response to 1281045

‎03-23-2018 13:46

Factory reset Ionic and it appears to be working, FitBit please correct these connectivity errors.

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0 Votes