help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot upgrade Ionic tracker software on android

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-21-2018 19:40

‎03-21-2018 19:40

I have tried multiple times to update the tracker software for my fitbit Ionic. While it keeps syncing hourly, the update gets stuck in Searching for your Ionic. I have re-booted phone and Ionic. I hsve unpaired and repaired the device. I have tried over wifi and Bluetooth. No connection ever seems possible

Best Answer
5 REPLIES 5

‎03-21-2018 22:05

‎03-21-2018 22:05

Me too!! I have been trying for a few days now.  Even when I can get it to connect and start to update, it stays updating for hours and never completes.  I have also tried all of the re-boots and wi-fi and bluetooth. 

Best Answer

‎03-23-2018 00:07

In response to rustyshells

‎03-23-2018 00:07

I click on the firmware update button on my phone app but it just flicks pages. 

Have also tried everything with no luck. ridiculous

Best Answer
0 Votes

‎03-23-2018 04:51

In response to rustyshells

‎03-23-2018 04:51

Same here. I finally did a factory reset on my Ionic, restarted everything, reinstalled the Ionic and now it works and is updated. Factory reset can be found on the Ionic under settings. G'luck!

Best Answer

‎03-23-2018 13:28

‎03-23-2018 13:28

I am having this problem as well. I have have the ionic and pixel 2. Have tried what feels like every possible solution, uninstalling then reinstalling app, restarting phone, restarting bluetooth, re-entering wifi information.... Been trying for hours and getting thoroughly frustrated. FitBit has the most horrendous app to device connectivity, I cannot understand how it can be so flawed, so finicky, and so irritatingly dysfunctional. 

 

Best Answer

‎03-23-2018 13:46

In response to 1281045

‎03-23-2018 13:46

Factory reset Ionic and it appears to be working, FitBit please correct these connectivity errors.

Best Answer
0 Votes