Cant find how to add mobiletracker to my phone

[SallyDino]

I am wanting to sync the mobiletracker but cant find how to add device on my Note4 app.  the instructions are really vauge on the website

[SallyDino]

Can I sync mobile track to my Note 4?

[Odyssey13 · Accepted solution]

Welcome to the forums @SallyDino

I merged your two posts and put them in the Android area.

Did you see this post - click - from moderator @ErickFitbit ?

See if anything helps you and let us know.

[SallyDino]

Hi

There isn't a post to see when i click "click"

[M0ritz]

Hello, anyone knows when will the Samsung Galaxy s7 edge be compatible with the mobile tracking?

[Odyssey13]

Sorry, Sally.

This article tells which devices have problems - click

This one tells more about Android app - click

[AlejandraFitbit]

Welcome to the Community @M0ritz. Our team still testing the compatibility of some phones. I recommend keeping an eye on our list of Compatible Mobile Devices for any update, your patience will be much appreciated.

Happy stepping! 

[celine444]

Hello!

I'm having trouble setting up mobile track in the app.

The instructions say 'go to account and set up mobile track'. 
On youtube i see that other people have a button there, easy. 

On my screen, no button, when i go to devices i can only set up watches. 

anyone know the fix?

Thanks

[DramaQueenDiva]

I have an Android OS 6, LGL22C, which is a supported device.  I had Mobile Track for like a second, then it disappeared.  My Flex is running low on battery, is there a way I can set up my Mobile Track?  I tried the instructions on the website and don't see it as an option.

[Cartz]

All is upto date and compatible but I still don't have the option to add mobile track does anyone know how to resolve this issue?
Thanks

[Rich_Laue · Accepted solution]

I combined several posts, yes i do know why. I did a search and found @EdsonFitbit's post.

[Cartz]

I also found that but it's not correct as I stated the Web site says my fone is compatible and that's why I created the post.

[Rich_Laue]

@Cartz I see you are posting from the same phone that I have, an S5.

So I went and checked again, fitbit.com/devices, it does list mobile run as being compatable.. Mobile track is not mentioned and therefore not compatable. 

Mobile Run is when the phone can be used to track a walk or run with gps, with or without the tracker. 

mobile tracker is for you everyday steps to be counted when the actual fit it tracker is not with you. 

Fitbit recently made changes to the software and it now depends more on hardware than software. 

My experience in the past with mobile track has not been pleasing, in that the phone have me 3 million steps in 2 hours. 

[Cartz]

Oh I see. Okay it'll have to wait a couple of months until I upgrade. Although it has no information on the s7 or s7 edge.

[HeydyF]

How are you doin' @Cartz? As @Rich_Laue mentioned, if the Mobile track is not on the features available with your S5, then it is not compatible and also, I'm afraid that the S7 and the S7 Edge are not compatible yet. You can try to set it up your tracker and it might sync with any of those two new Samsungs, but regarding the mobile track, I can't guarantee that it is already compatible. 

If you have more questions, I'll be around! 

[Cartz]

Thanks for the info. I'd hope is should be compatible as it's a fairy new handset.

[HeydyF]

Oh yes! Don't worry @Cartz, we always post here in the Community the updates that we receive from our developers. So as soon as this device is compatible, you we will let you know!

Have an awesome day! 

[Mobetta88]

Is there any info available that tells us when the S7 and Note 7 will be added to the list of compatible devices?

[Rich_Laue]

As stated before no there is no date set, but many on this board with S7"a find that every function works, this includes my 3 neighbors of mine with the S7 and fitbit Blaze. In fact it took less than 10 minutes to set it up and update through the one person's phone. 

PersonAlly if your having problems with the S7 i would do the standard troubleshooting. 

[Dize]

How can I connect flex via Bluetooth the flex rejects pairing