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Cant post using camera mode, crashes app

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‎12-28-2018 15:40

‎12-28-2018 15:40

 I've tried everything! 

- uninstalled and reinstalled

- uninstalled,  restarted phone and reinstalled

- checked to be sure that my android ios and the app is all updated

- checked setting to confirm the camera permission was on

 

It's been a month with me trying all of the above again and again with no success. The community isn't as fun without posting photos of workouts and foods and fun. 

Help?

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3 REPLIES 3

‎12-30-2018 06:48

‎12-30-2018 06:48

@csherwin Welcome! It's nice to have you on board! Sorry to hear about the Fitbit app crashing when using the camera mode. It seems that you have tried most of the recommended troubleshoots. Which phone do you have? Which OS version is it running? Do you have the Fitbit app up to date? Besides the camera permission does the app has all other permissions it requires?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-30-2018 14:41

In response to AlvaroFitbit

‎12-30-2018 14:41

Hello

I have a Samsung A8 with Android 8.0. Fitbit has just been reinstalled and
there is no update showings.

Ive got the camera, location and storage permissions turned on.

Any ideas?
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‎12-20-2019 14:54

In response to csherwin

‎12-20-2019 14:54

I have the same problem.

HELP.

 

Had a delicious lunch with healthy snack.  I wan to share.

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