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Unable to setup device

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‎12-19-2019 08:56 - last edited on ‎12-20-2019 12:14 by Fitbit Moderator

‎12-19-2019 08:56 - last edited on ‎12-20-2019 12:14 by Fitbit Moderator

My device wouldn't sync, so I removed it, but now I can't reconnect it. I've tried all of the troubleshooting tips I can find online, the numbers will pop up but when I type them in, it doesn't work. Obviously something is connecting, or it wouldn't send the 4 digit code, but then it quits. Frustrating to no end. I don't have a dongle so I've been unable to connect using the desktop. What gives?

 

Moderator edit: Subject for clarity

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‎12-20-2019 12:14

‎12-20-2019 12:14

Hello @jmhowell82, welcome to the Community Forums! It's a pleasure to assist you today.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

After verifying the above, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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