help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cant reach fitbit.com to sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2016 13:40

‎01-28-2016 13:40

I can not get my forbid to sync on the app. It tells me it can't reach fitbit.com to sync or that tracker can't be found. I have uninstall the app and redownloaded, but nothing has helped. Any advice???
Best Answer
0 Votes
2 REPLIES 2

‎01-28-2016 13:41

‎01-28-2016 13:41

Can't get fitbit to sync*****
Best Answer
0 Votes

‎01-29-2016 14:32

‎01-29-2016 14:32

@pbrash Hmmm....try unpairing your tracker from your account, which can be done by clicking on the tracker tile at the top of the Android Dashboard > Click on your tracker > Click on the garbage can in the top right corner.

 

Once you've unpaired the tracker, pair it again by following the set up instructions here. That should get you back on track.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
0 Votes