Cardio Fitness score is incorrect

[CassandraH]

Hi, Before the last update I noticed that my Cardio fitness score had dropped from 46 down to 22. After the most recent update (yesterday) I restarted my phone but no joy. It's still showing 22. I have an Android phone and a Fitbit Versa. Thanks in advance. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @CassandraH.

I appreciate your participation in the Forums and sharing your concern about your cardio fitness score being incorrect. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend restarting your Fitbit Versa by following the steps from this help article: How do I restart my Fitbit device?

Please also check this help article for more information about the cardio fitness score: What is my cardio fitness score?

Let me know how it goes, I'll be around. 

[CassandraH]

Hi Liliya, 

Thanks for your reply. I restarted my fitbit and phone many times and made sure the app was updated also.  Still showing 22. 

[LiliyaFitbit]

Hi @CassandraH, thank you for your reply. 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[CassandraH]

Thank you! 

[LiliyaFitbit]

Hi @CassandraH, thank you for your response. 

I appreciate your feedback. I know our Support team will be glad to help you out and provide a solution, please keep an eye on your inbox. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

I'll be around if you have any questions.

[CassandraH]

Hi LiliyaFitbit. I haven't heard from anyone. I updated the app again yesterday. Still showing 22 for my cardio fitness score. 

[LiliyaFitbit]

Hi @CassandraH, thank you for your reply. 

I am sorry to hear you haven't heard from our Support team. Thank you for the additional details. I've sent this information to our team and you should be contacted soon. Please keep an eye on your inbox and make sure to check your spam and junk folders. 

If you have any questions, feel free to let me know.