Challenge steps not updating

[Jerzee]

I am in a workweek challenge but the steps showing in the challenge is not matching the steps shown in the main part of the app. I have restarted the app and device still nothing. Any suggestions 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Jerzee, welcome to the Community Forums! 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates. For more information, see our information about challenges here. 

Let me know if you have any additional questions.