Challenges not showing on app

[KazKel2]

App has been crashing frequently this week, then challenges I was invloved with disappeared with the message 'challenge I'd does not exist'.  I turned phone off and on. Logged in and out and uninstalled app and then reinstalled.  Now when I tap on challenges I just get a completely blank screen.  Nothing.  Please can you help.  

Moderator edit: updated subject for clarity

[LanuzaFitbit]

Hello and welcome to the Forums @KazKel2! 

I'd like to take a closer look into this situation. Could you please take a screen shot of the blank page and then post it as a reply? I'd like to dig a little bit deeper into this to see what is going on.

Look forward to your reply.

[KazKel2]

Thank you for getting back to me.  I am getting notifications about challenges that I am obviously in but I see nothing .  If I get an email notification asking me to join a challenge I just get a blank screen as attached.
Thank you for your help Regards Karen 

Sent from Yahoo Mail on Android

[KazKel2 · Accepted solution]

Challenges screen is now back to normal.  Thank you for your help.  Happy bunny again 😀

[LanuzaFitbit]

Hello @KazKel2!

Thanks for letting me know that everything is back to normal! I'm glad to read that. Now you can participate in any challenges you want.

If you have the time, you should visit one of our Discussion boards. You can talk about a lot of different topics there.

Hope to see you around.

[Carrien74]

Can you please tell me what you did?  My screen is blank. I've done everything 😢

[LanuzaFitbit]

Hello @Carrien74! Welcome to the Forums.

I'm afraid I don't understand what you mean. I'd like to help you, though. Could you please go a bit more in depth into what is going on? Where are you getting a blank screen? When did it start happening? What tracker and what mobile device are you using?

Look forward to your reply. 

[Carrien74]

Hi this happen yesterday. I have the fitbit flex original lol. My challenge screen is blank. I've restarted my phone uninstalled my app logged out reset my tracker everything nothing is working. I Samsung galaxy 7

[LanuzaFitbit]

Hey @Carrien74.

Thanks for replying to my post. I'll be passing this information on to the rest of the team so that this can be looked into. Whenever we get any news we'll be letting everyone know.

If you have any further questions, please let me know.

[XtinaDWP]

I am receiving challenge invites in my email notifications but they are not showing up in my app. My friends say that I have been invited so they cannot invite me again until it times out. Once it times out they resend the invite but it still doesn't show up in my app even though I get the notification. 

[XtinaDWP]

I am having the same problem. What was the solution?