help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Sync issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2019 02:09

‎01-10-2019 02:09

We got a Charge 2 in November 2017 and sync it up to my Samsung Galaxy J5 no problem. It worked with this for 14 months. I recently got a new Samsung Galaxy J6+ and now i cant connect my phone up. I get to the part where they send it the 4 digit code that I enter in the phone and then it says Connecting, and it never does!!!!

Best Answer
0 Votes
2 REPLIES 2

‎01-10-2019 11:19

‎01-10-2019 11:19

Unfortunately I'm having the exact same problem, but no answer.

Best Answer
0 Votes

‎01-10-2019 11:58

‎01-10-2019 11:58

I've got the exact problem too, except for the age of The fitbit, mine is not even a month old! I got it for Christmas, what is going on? Fitbit help did not answer that question... 

Best Answer
0 Votes