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Charge 2 Sync issues

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‎01-10-2019 02:09

‎01-10-2019 02:09

We got a Charge 2 in November 2017 and sync it up to my Samsung Galaxy J5 no problem. It worked with this for 14 months. I recently got a new Samsung Galaxy J6+ and now i cant connect my phone up. I get to the part where they send it the 4 digit code that I enter in the phone and then it says Connecting, and it never does!!!!

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‎01-10-2019 11:19

‎01-10-2019 11:19

Unfortunately I'm having the exact same problem, but no answer.

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‎01-10-2019 11:58

‎01-10-2019 11:58

I've got the exact problem too, except for the age of The fitbit, mine is not even a month old! I got it for Christmas, what is going on? Fitbit help did not answer that question... 

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