Charge 2 Time Incorrect and won't Sync

[Mitzie12]

After leaving my charge 2 in sun the time stopped. When it worked again it's now over 2 hours slow. I've drained battery, recharged and unpaired to no avail. And it doesn't syn . What can I do? I have an Android phone.

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Mitzie12.

Thanks for sharing everything that you have tried and explaining the situation.

In this case I'd like to recommend that you try to follow the steps listed in this help article. They will help so that the Fitbit can be paired.

In the meantime, I'd like to ask what phone is it that you are using? Also, are you getting some sort of error message?

I look forward to your reply.

[Mitzie12]

Thanks for your email. I have a samsung galaxy 5. I'm going to try what you
suggested. 🙏

[LanuzaFitbit]

Hello @Mitzie12.

Thank you for your reply.

Please do give those steps a shot and keep me posted on how it goes. I'd like to help you in case the syncing isn't working even after those steps.

Let me know if there are any other questions on the matter.