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Charge 2 bluetooth issues with phone

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‎10-02-2018 17:57 - last edited on ‎10-03-2018 11:09 by Fitbit Moderator

‎10-02-2018 17:57 - last edited on ‎10-03-2018 11:09 by Fitbit Moderator

I recently changed the "name of my device" in the mobile hotspot setting. Now my charge 2 won't connect. It says there is "bluetooth issues" it will find the device in the Fitbit app and I can see the device has been found by the bluetooth in my phone settings but they won't pair. I have restarted myFitbit, it is fully charged and I have deleted and reinstalled the Fitbit app. Any other suggestions?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-03-2018 11:13

‎10-03-2018 11:13

@Vllatha Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 isn't syncing. Which phone do you have? Is it compatible? Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-03-2018 12:32

In response to AlvaroFitbit

‎10-03-2018 12:32

Thanks for the help. After working with it and restarting my phone and Fitbit it is now working!

Sent from Yahoo Mail on Android
Best Answer

‎10-24-2018 11:41

In response to Vllatha

‎10-24-2018 11:41

@Vllatha sorry for the delay in my reply. Really happy to hear that the suggestions helped you resolved the issue and thank you for clarifying what worked for you as this may help other members in the same situation.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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