Charge 2 doesn't sync

[Louise87]

I have deleted the app and my charge2 off of it and it still won't work 😢😢

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello there @Louise87, nice to have you here in the Fitbit Community! I'm wondering if you have tried to pair your tracker back with your Fitbit account? 

If you are having troubles to set up your tracker the following post will give you some extra help.

Give it a try and stay tuned to our Community for more help.

[Louise87]

Hi,

I have deleted the app, deleted my device off it and tried setting it up as new and nothing is happening 😢

[Deniseh61]

I've had exactly the same problem, and I did exactly the same unsync from my mobile app. Have you tried resyncing when it's plugged into a power supply. That worked for me. Hope this is some help to you.

[Louise87]

Hi,

Thanks for your reply but that didnt work either 😢 x

[Deniseh61]

Sorry to hear that. Hope you get it sorted out soon .😟

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[Cindy62707]

I had the same problem.  Rebooting my phone and leaving it set for over an hour and then checked again and it finally started syncing again.

[RobertoME]

Hello there  @Louise87, thank you for keeping me updated about this issue you are experiencing. Also, thank you for your awesome help @Deniseh61 and @Cindy62707! 

@Louise87 I was happy to reach out to our Support Team and they were able to confirm that they're currently working to reach a resolution. They confirmed that someone will be getting in touch with you via email to the address in your Community profile within the next 24-48 hours to further assist you

I recommend following up with them and then letting me know how it turns out.

See you later!

[saintp3st]

I'm having the same problem with my Alta HR as well, any update from the team?

[Louise87]

Hi,

They had to sebd me a new one as they couldn't work out what it was 

[LiseB]

I have the same issue. Have been trying all the solutions that were given all over the internet, fora, .. Tried to leave it unused for a week and have it completely discharged. Charged again and tried to pair but it again failed. At the moment, the date on my fitbit is stuck since it fell dead (April 16th), as well as the hour. So completely useless for me at the moment, which is a bummer since I only have it for 4 months :(. Help would be nice.

[Louise87]

send them an email explainig you have tried everything and they will send you a new one hun. Yours will still be under warranty 😊

[Deniseh61]

Hello Louise87
Thank you for getting in touch. I have been in touch with Fitbit and they have give me things to try. But in the end I've synced it by having it charging as I was synking it. That seemed to work for me.
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